Adjuster's Playbook — Educational Communication Guide
Free educational tool. HellaHurt is a consumer-facing brand; legal services are provided by Counterpoint Legal. Use this tool to identify terms, questions, and dates in an insurance communication that may deserve direct legal review. It does not provide a response strategy, calculate a deadline, or create an attorney-client relationship.
What this tool can help you organize
- Plain-language insurance communication terms
- Questions to verify before acting
- Time-sensitive items to discuss with a licensed attorney
What to note from an insurance communication
Use the communication itself as the starting point. Keep a copy of the original and note information that appears in it; this organizer is not a substitute for direct legal or insurance advice.
- The sender, date, contact details, and reference numbers shown in the communication
- Each request, document, or form mentioned
- Any date or time period stated in the communication, for verification
- Questions about coverage, facts, records, or procedure to discuss with a licensed attorney
Before you act
For a deadline, settlement decision, formal response, medical decision, or other case-specific question, request direct review by a licensed attorney. Representation begins only if Counterpoint Legal agrees in writing to represent you.